Privacy Policy qpay44 –
Your Data, Our Responsibility

Qpay44 collects personal information from players only when it is necessary for a legitimate, stated purpose. We do not collect excessive or irrelevant information beyond what is needed to operate the platform. The following are the categories of information we collect:

We also collect information indirectly through cookies and tracking technologies as described in Section 5. All data collection is conducted transparently and you will be informed of the purpose at the time the information is collected.

qpay44 uses collected personal data solely for the following legitimate purposes necessary for platform operations:

• Account Management: Creating, verifying, and managing your player account, including the login process and two-factor authentication.
• Transaction Processing: Processing your deposits, withdrawals, and all other financial transactions on the qpay44 platform securely and accurately.
• KYC Verification: Meeting legal compliance requirements by verifying player identity before certain financial transactions are approved.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and any suspicious activity on the platform.
• Customer Support: Providing effective assistance when you contact the qpay44 support team by referencing your account and transaction history.
• Service Communications: Sending important notifications related to your account, transactions, promotions you have opted into, and Privacy Policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support, in line with our commitment.
• Platform Improvement: Analysing aggregate and anonymised usage data to improve user experience, platform performance, and gaming offerings.

qpay44 does not use your personal data for third-party marketing or to build advertising profiles without your explicit consent. Any use of data beyond the purposes stated above will require your prior consent.

qpay44 does not sell or trade players' personal data under any circumstances. However, there are limited situations where we need to share information with selected third parties to enable the platform to operate effectively:

• Payment Provider: Transaction details required to process your deposits and withdrawals are shared exclusively with your bank, FPX provider, DuitNow, Touch 'n Go eWallet, and Boost.
• Identity Verification Provider: For KYC purposes, your identity documents may be reviewed by authorised identity verification partners who are bound by strict confidentiality agreements.
• Gaming Service Provider: Third-party game providers operating on the qpay44 platform receive only the minimum game data necessary to deliver a seamless playing experience.
• Legal Authority: qpay44 will disclose information when required by law, court order, or a valid request from a Malaysian law enforcement agency.

All third parties that receive data from qpay44 bound by strict data protection agreements. They are only permitted to use such information for the specific purposes outlined in the agreement and are prohibited from using qpay44 player data for any other purpose.

In the event that qpay44 involved in a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. We will notify players in advance and ensure the successor business adheres to a Privacy Policy of equal or higher standard.

qpay44 invests seriously in security infrastructure to ensure all players' personal data is protected from unauthorised access, theft, and misuse. Our technical and organisational measures include:

• 256-bit SSL Encryption for all data transmitted between your device and qpay44 servers.
• Data encryption at rest – all sensitive data stored on qpay44 servers is encrypted using AES-256 standards.
• Tiered access controls – only staff with a legitimate business need may access player data, and all access is logged and audited regularly.
• Two-factor authentication (2FA) for all administrative logins and internal system access.
• Periodic penetration testing by independent security auditors to identify and address any system vulnerabilities before they can be exploited.
• 24/7 Threat Monitoring through an always-on automated intrusion detection system.
• Data retention and deletion policy – data no longer required for operational or legal compliance purposes is securely deleted according to a defined schedule.

Although qpay44 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. Players also play an important role by keeping their account passwords safe and not sharing their login credentials with anyone.

qpay44 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:

• Essential Cookies (Required): Required for basic platform operations such as login verification and session security. These cookies cannot be disabled as they are necessary for the platform to function.
• Performance Cookies: Collecting anonymous information about how players use the platform to help us improve performance and user experience.
• Functional Cookies: Remembering your preferences and settings — such as language, theme, and game choices — to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregate platform usage patterns to make more informed improvement decisions.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform qpay44. Please refer to your browser's help section for guidance on managing cookies.

Mobile app qpay44 also uses similar technologies such as device identifiers for security and authentication purposes. This helps us recognise trusted devices and protect your account from suspicious access.

As a player qpay44, you have the following rights regarding your personal data that we handle. We respect and facilitate the exercise of all these rights:

If you have any questions, concerns, or complaints regarding the Privacy Policy qpay44 or how we handle your personal data, we strongly encourage you to reach out to us directly.

Available contact channels:

• Live Chat Platform: The fastest way to get a response – available 24/7 directly from the QPay44 platform.
• Privacy Email: [email protected] – for written enquiries requiring further review or relating to your data rights.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions about privacy and data security.

qpay44 committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, we will provide a status update within 7 business days and resolve the request within 30 business days.

This Privacy Policy is subject to amendments from time to time. Any material changes will be communicated to players via registered email or in-platform notifications. The "Last Updated" date at the top of this page will be updated each time an amendment is made. Continued use of the platform qpay44 after the amendments take effect will be deemed as your acceptance of the revised policy.